Terms & Conditions

Your safari booking is with Daylight Adventures & Safaris, a legally registered private limited company in Kenya under Registration Number PVT-GYUJP9G, incorporated under the Companies Act, 2015. We are fully licensed by the Tourism Regulatory Authority (TRA) under Licence No. TRA7/31/C01/3578.

All bookings made with us are subject to the following terms and conditions.

• Communication regarding your safari will be sent to the email address you provide during booking inquiry.
• All bookings must be made through an authorized representative of the company. For official bookings, please contact us via email at misaro@daylightadventures.com, info@daylightadventures.com, or booking@daylightadventures.com.
• A 30% deposit of the total booking cost is required, with the remaining 70% due 14 days before arrival for bookings within one country and 21 days before arrival if the booking includes 2-4 countries.
• When a booking involves additional activities, accommodation, or gorilla trekking in Uganda or Rwanda, a 60% deposit is required at the time of confirmation to secure permits and make necessary arrangements in advance.
• Deposit receipt and form submission do not confirm booking. Written notice from the Company is necessary for confirmation. Please also note that accommodation is subject to availability. When you request a quote, availability may change by the time of confirmation, especially during high or peak seasons. In such cases, we will offer you a similar property or an upgrade. If an upgrade is provided, there may be a slight price difference, but we strive to keep it as close to your original budget as possible.
• The Company reserves the right to refuse bookings and will return any deposit in such cases.
• 21 days before arrival, all reservations must be finalized.

   

Payment

• Full payment is due based on the timelines stated above.
  
• Failure to pay by the due date may lead to cancellation, with the Company retaining the deposit.
  
• The person signing the booking form is responsible for total payment and ensuring timely receipt.

   

Price Policy

• Price increase notifications may occur before accepting bookings.
  
• After booking, prices may change, and we will notify you if this happens. Price changes may occur due to factors such as changes in accommodation rates from our partners (which rarely happens) or government taxes, which are beyond our control. The final price may also vary depending on your chosen method of payment. We offer three payment methods: bank-to-bank wire transfer, credit card payments, and platforms like Wise.com. Please note that for those who choose to pay by credit card, there is an additional surcharge of 3.5% to 4%.

   

Cancellation and Changes by the Company

• The Company may make necessary changes to your holiday and will notify you.
  
• Compensation for major changes; no compensation for uncontrollable events.
  
• Acts of God, war, disaster, etc., are not subject to compensation.

   

Cancellation and Changes by You

• Cancellation levies apply based on days before departure.
  
• Once the booking is confirmed and reserved, the only amendment we can make is adding extra activities within the set itinerary. Any alteration to the entire itinerary after reservation will incur additional fees or may require a new booking. We can also add more people or change room occupancy upon request, depending on the booking terms and conditions of our accommodation partners.

   

Our Responsibilities

• The Company does not own or manage the facilities used but selects service providers carefully.
  
• The Company is not liable for issues caused by clients, third parties, or unforeseen events.
  
• The Company is not liable for incidents unrelated to the arranged activities.
  
• Unused tickets are not refunded unless the carrier/provider allows.
  
• We are covered by AMREF Flying Doctors for medical insurance and emergency evacuation. This ensures that in case of any medical emergencies, swift and professional air evacuation services are available, providing peace of mind for our guests during their safari.

Your Responsibilities

• Ensure valid passports, visas, and necessary documents.
  
• Ensure timely check-ins and participation in pre-booked components.
  
• Behave orderly; breaches may result in termination.
  
• Disclose pre-existing medical conditions and consider insurance for them.
  
• Personal effects are at your risk; the Company is not responsible for loss/damage.
  

Smoking

• Smoking is not allowed in Company vehicles. Non-smoking rooms are reserved, subject to hotel availability.
  

Waiver

• Clients should exercise caution during the tour and may need to sign a ‘Waiver of Responsibility’ form.
  

Disclaimer

• Reasonable efforts are made to ensure website accuracy; the Company is not liable for errors.
  

Complaints

• Report issues to relevant parties and the Company immediately.
  
• Write to the Company within 20 days of returning home for unresolved complaints.
  

Legal

• Disputes are governed by Kenyan law; both parties submit to the jurisdiction of Kenyan courts.
  

Currency

• All prices and rates are quoted and invoiced in Dollars. Payments must be made in Dollars or Euros. Payments in other currencies will only be accepted by pre-arrangement.

   

Information Accuracy

Company information is given in good faith and believed to be correct at the time. Booking conditions take precedence over other conditions or warranties.
Last updated: May 21, 2025