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Booking FAQs
What is the deposit requirement for booking a safari with Daylight Adventures & Safaris?
A 20-50% deposit of the total booking cost is required to secure your reservation.
What happens if I need to cancel my booking?
Depending on the timing of your cancellation:
Cancellation made 30 days or more prior to the departure date: 80% refund of the deposit or total payment.
Cancellation made 15 to 29 days prior to the departure date: 50% refund of the deposit or total payment.
Cancellation made less than 15 days before the departure date: No refund of the deposit or total payment.
Can I make full payment at the time of booking?
Yes, you have the option to make full payment at the time of booking
What happens if I cancel after paying the remaining balance?
If you cancel after paying the remaining balance, refunds are subject to:
Cancellation made 30 days or more prior to the departure date: Refund of the remaining balance.
Cancellation made less than 30 days before the departure date: No refund of the remaining balance.
Are there any special circumstances where cancellations are permitted?
Yes, in exceptional cases such as unforeseen medical emergencies or extenuating circumstances, we evaluate cancellations on a case-by-case basis. Please contact us as soon as possible.
How do I request a refund?
To request a refund, please contact our customer service team via email at info@daylightadventures.com with your booking details and reasons for cancellation.
What currency are prices and payments quoted in?
All prices and rates are quoted and invoiced in US dollars (US$), and payments must be made in US dollars or Euros.
What is the company's policy on price increases and surcharges?
Prices can be subject to surcharges in specific situations, and the company absorbs up to 3% of price increases before passing on surcharges. Major increases (15% or more) allow cancellation within 20 days for a full refund.
01. Discover Your Dream Safari
Explore tailored safari packages that match your preferences and budget.
02. Finalize Your Itinerary
Confirm your itinerary, including destinations, activities, and accommodations.
03. Secure Your Booking
Pay a deposit to confirm your reservation and lock your dates.
04. Embark on Your Adventure
Travel stress-free and enjoy a memorable safari experience in East Africa.